It's a common occurrence for people with little or no experience in the auto transport industry to have bad shipping experiences. While there are many different characteristics of a bad shipping experience, the most vexing is perhaps losing a deposit. Some companies take payment for their work up front and then never follow through with their word. This is completely ILLEGAL, and if you've lost a deposit this way, you do have recourse.
In order for an auto transport company to legally keep their deposits, they must render service. If the company you're working with keeps your deposit and hasn't rendered a service, then they are legally obligated to return that deposit to you.
If they do not, then you can file a dispute with your credit card company. Often, the threat of a dispute alone is enough for your auto shipper to return your deposit. And if it doesn't, simply follow through on your threats. After a certain number of disputed charges, merchant accounts will typically drop the offenders, rendering them unable to bring in revenue. There is nothing more damning to an auto transport company than the inability to accept payment via credit card, so if you're working with a broker that is crooked or dishonest, don't be afraid to give them reason to reconsider their business practices. It's better for everyone.
The best way to avoid this kind of situation, however, is to press your auto transporter about how payment works. Don't be afraid to ask when charges will be made to your credit card and what the terms of your agreement are. Ask for some kind of confirmation stating when these charges will be made. In general, be vigilant about how an auto transporter uses your personal information.
If you don't want to deal with this kind of situation at all, then your best bet is to choose the right kind of company in the first place. At American Auto Transport, we handle every single customer professionally. We know what our customers expect from us, and we do our best to live up to those expectations with every job that we do. This is why American Auto Transport NEVER makes any charges to your card without your EXPRESSED CONSENT. We simply know better.
So make the right choice the first time around. Don't go with companies that lure you in with lowball prices only to switch it on you later. Don't go with a company that doesn't care about performing the service that you've paid them to do. And don't go with a company that you can't trust. Go with the good guys. Go with American Auto Transport. Call American Auto Transport today at (866) 327-7863 to make your auto shipping reservations with the right company.
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